Are reservations required?
Reservations are required for every tour we offer. Walk-up customers will be accommodated as best as possible based on availability of guides and Segways.
Our tours fill to capacity on a regular basis. For this reason we highly suggest making a reservation online or contacting us directly to make a reservation. We don’t want to fill our tour and miss showing you around!
Is there an age or weight limit?
For your riding safety, guests must be at least 15 years of age and weigh at least 45 kg and not in excess of 118 kg.
Can minors come on tour alone?
For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.
Are the Segways safe for children or people with disabilities?
The necessary range of motion required to operate the Segway is similar to that of being able to transfer weight from one foot to another while walking. Also, riding the Segway does require the need to be able to stand for long periods of time therefore is not recommended for people with disabilities. Children must be min. 15 years old and have valid driving license for moped.
If I am pregnant can I join the tour?
Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our 2 Wheels Tours.
How big will my group be?
Our 2 Wheels Tours operate in groups of 8-10 people per tour guide. We can operate with tours much larger but will only do so upon agreement and with more than 1 tour guide.
What if my party is more than 8-10 people?
If the party is larger than 8-10, the group will be split up for safety reasons on our standard 2 Wheels Tours. We can take larger groups as private tours; however those are subject to different pricing and plans and must be made in advance to make allowances for tour guides and Segways.
What time do I need to get there for my tour?
Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tour departure time in order to complete the necessary paperwork.
Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests and not quite ready to welcome you properly.
Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork and training.
Is this tour offered in any other languages? Or only English?
We have guides from different countries, so don’t hesitate to ask for your language so we can make the arrangements in advance.
I’ve never ridden the Segway before; will I be able to pick it up quickly?
Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city!
Each of our tours will begin with practice in our training area across the street and instruction from your tour guide. We will practice on the Segway until everyone feels comfortable.
Do we go inside the museum and monuments?
Unfortunately we do not enter the museums and other attractions listed on our tour page as we devote as much time as we can to the tour itself. We will make short stops to learn about the museums and other attractions and give you a great orientation of the city so you’ll know exactly where you will want to go after the tour.
Am I allowed to take pictures during the tour?
Short stops along the route will allow for some time to stop and get shots of the city. Our guides will be more than happy to take photos of you and your group on your Segway!
What is your cancellation policy?
We are happy to offer full refunds for our 2 Wheels Tours if the reservation is cancelled more than 48 hours (2 days) before the scheduled tour. We do not offer refunds for any reason once we are within 48 hours of the scheduled tour.
Are tours cancelled in case of rain?
No. Our tours operate rain or shine. We have ponchos available for purchase in our office for EUR 2.00, and are happy to refund the price if it is unopened and unused.